In the cutthroat security industry, providing mediocre security guards will not bring your business to the top or let you achieve the reputation you were looking for. In this industry, reputation is the biggest factor in attracting potential clients and keeping your current ones. Having a poor reputation will make getting new clients harder than it has to be. Enhancing ordinary security guard performance is essential for attracting new customers, securing new contracts and improving your overall reputation in the market.
Steps to increase employee morale and make your security team more capable can be accomplished by making small adjustments to your internal operations:
You want to supply your customers with the best service you can, right? So ensure your applicants possess the essential qualifications, experience and skills necessary to succeed at their role. It goes beyond just looking at their resume. Talk to them; ensure they have the knowledge, attitude and ability that fits your business’ needs. In reality, the perfect candidate isn’t always there, so determining what elements an ideal candidate should have is essential.
Important elements to look for in an interview are qualities like commitment, loyalty and trustworthiness. These elements are the foundation to success. Let’s face it, it’s hard to find gems in this industry so even an inexperienced applicant with strong virtues and work ethic can be moulded into something special.
Many guards don’t receive enough training to do their jobs properly so you should never assume their education or previous experience is enough to meet your expectations. Creating a training program to give your new recruits an introduction that emphasizes and develops the appropriate skills, routine and work ethic is absolutely crucial. This program should also continue throughout their employment to provide continued training as well as refresh guards of operational protocol to maximize effectiveness and efficiency.
It’s no secret, the quality and depth of management determine the performance of the security team. If a security team is consistently providing average performance it’s because managers are allowing it to continue. Managers themselves should set the example by displaying and using their communication, scheduling, time management and problem identification skills. These skills are key for managers to lead their team to be efficient and effective. Managers should always ensure their guards understand what they, as a team are trying to achieve and that they are equipped with the proper skills to be successful.
If a manager is just average and accepts average performance, the team they manage will provide nothing more.
Making expectations clear from day one and continuing to reinforce them is essential to maintain and improve performance. Failing to do this will likely lead to below average performance as guards may forget or simply not know at all what their tasks are and what is to be expected. Repeating these expectations will confirm they know the expectations and can be held accountable when they don’t meet them. In addition, it brings motivation to the team and gives them an opportunity to ask questions and better their performance.
If guards are meeting expectations, recognize this as an achievement and let them know you appreciate their efforts. Notify them on what they are doing well, and if needed, give them guidance on things they can improve.
In any career or industry, workers want to know they will be recognized when they are trying their best to provide quality work. Incentives such as; promotion, bonuses, and pay increase can be used to provide vast motivation to your security team. Making these incentives available lets workers know hard work will be seen and rewarded as any guard will wish to achieve them.
Along with job performance, this appreciation for effort has shown to improve employee retention rates, job performance and job satisfaction.
In the competitive security industry having hard working educated guard is essential for success.The steps discussed above help create a culture and mentality for your company that will focus on providing the best service it can and allow your service to keep improving. Furthermore, it will ultimately lead to a better reputation and more success in attracting clients.